Matenor SARL attaches the utmost importance to the protection of your personal data, in accordance with the GDPR (EU 2016/679).
1. Data controller
Data controllerMatenor
GérantEtienne DENORMANDIE
Siège socialLa Grange l'Abbé, 36230 Fougerolles
Téléphone+33 6 80 87 29 67
2. Data collected
We collect the following data based on your interaction with the site:
When placing an order or quote
- Identity: first name, last name
- Contact details: email, phone
- Delivery and billing address
- Professional information: company, VAT number (if applicable)
- Transaction data: amount, products ordered, order reference
When creating a customer account
- Identity: first name, last name
- Email and password (hashed and secured)
- Order history
Browsing data
- IP address (anonymised)
- Pages visited, visit duration
- Browser type and device
3. Processing purposes
Processing orders and quotesContract performance
Customer relationship managementLegitimate interest
Sending transactional emailsContract performance
Website improvementLegitimate interest
Legal and accounting obligationsLegal obligation
Newsletter (with consent)Consent
4. Legal basis for processing
Our processing is based on the following legal grounds:
- Contract performance — for orders, quotes and deliveries
- Legal obligation — for accounting and tax obligations
- Legitimate interest — to improve our website and services
- Consent — for optional marketing communications
5. Retention period
Order data10 years (accounting obligation)
Customer account data3 years after last activity
Quote data without subsequent order2 years
Browsing dataMaximum 13 months
Newsletter dataUntil unsubscription
6. Data sharing and transfer
Your personal data is not sold or rented to third parties. It may be transmitted to the following service providers:
- Carriers — for the delivery of your orders
- Hosting provider (LWS) — for data hosting
- Accountants — for financial management
All our service providers are subject to strict confidentiality obligations. No data transfer outside the EU without appropriate guarantees.
7. Your rights
In accordance with GDPR, you have the following rights regarding your personal data:
Right of accessObtain a copy of your data
Right of rectificationCorrect inaccurate data
Right to erasureRequest the deletion of your data
Right to restrictionRestrict the processing of your data
Right to objectObject to processing
Right to data portabilityReceive your data in a structured format
To exercise these rights, contact us by email: contact@matenor.fr.
In case of dispute, you can contact the supervisory authority: CNIL.
8. Data security
Matenor SARL implements appropriate technical measures to protect your data:
- HTTPS encryption of all communications
- Hashed passwords (bcrypt)
- Data access restricted to authorised personnel
- Regular and secure backups
9. Cookies
The site uses the following cookies:
Session cookieNecessary — cart management and login
User preferencesFunctional — saving your choices
Google Analytics (GA4)Analytical — anonymised audience measurement (with consent)
Google Tag ManagerTechnical — tag manager (with consent)
Analytical cookies are only activated after your explicit consent via our cookie banner.
Google's Privacy Policy: policies.google.com/privacy.
No advertising or third-party tracking cookie is used without your explicit consent.
10. DPO contact and complaints
For any questions regarding the protection of your personal data, contact our Data Protection Officer (DPO):
You can also lodge a complaint directly with the supervisory authority: www.cnil.fr/fr/plaintes
— 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
