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LIVRAISON GRATUITE 5-7J
+33 6 80 87 29 67 Mon–Sat 8:30am–6:00pm
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Warranty & After-sales Service

All our products are covered by the manufacturer's warranty. We support you in case of a problem.

Manufacturer warranty depending on product
Responsive after-sales service within 24h
Spare parts available

Warranty period

Depending on product
Manufacturer warranty
The warranty period varies by manufacturer and product. It is indicated on each product page.
2 years
Legal conformity guarantee
Minimum legal guarantee applicable to all our products in accordance with European legislation (Directive 2019/771).
For customers residing in Belgium, Germany, Italy, Spain, Netherlands, Poland, Portugal, Sweden, Austria, Norway, Romania, Denmark, Finland, Hungary, Ireland, Lithuania or Czech Republic: the legal 2-year warranty (EU Directive 2019/771) also applies.
For Switzerland: legal guarantee under the Swiss Code of Obligations (CO art. 197).
The warranty runs from the delivery date. Keep your invoice as proof of warranty.

What is covered

Manufacturing defects and hidden faults
Electrical and mechanical failures not related to normal wear
Originally defective parts
Material or assembly defects
Free replacement or refund if repair is impossible

Warranty exclusions

Normal wear (blades, belts, filters, spark plugs)
Damage caused by misuse or negligence
Modifications or repairs carried out by an unauthorised third party
Damage resulting from accident, impact or weather
Use contrary to the manufacturer's instructions
Consumable parts not supplied with the main product

How to claim warranty?

1
Contact our after-sales service
Via the contact form (subject "After-sales / Complaint") or by email. State your order reference and describe the problem.
2
Diagnosis within 24h
Our technician will contact you within 24 working hours to assess the situation.
3
Resolution
Depending on the case: sending spare parts, return for repair, replacement or refund. Return costs are at our expense for any proven defect.